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‣ Processos de socialização e sistemas de gestão de conhecimento em empresas KIBS.; Socialization process and knowledge management systems in KIBS.

Cárdenas Medina, José Manuel
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 05/12/2012 Português
Relevância na Pesquisa
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Este trabalho possui como objeto de estudo a gestão de conhecimento dentro das firmas de Serviços Empresariais Intensivos em Conhecimento ou KIBS (Knowledge- Intensive Business Services), empresas especializadas que fornecem serviços para outras firmas ou organizações. Serviços de TI, serviços de P&D, consultoria técnica, consultoria legal, consultoria financeira e consultoria gerencial são típicas empresas KIBS. Dado o grau de especialização dessas empresas, a gestão de conhecimento passa a afetar uma parcela importante do desenvolvimento de suas atividades, bem como as ferramentas ou mecanismos estabelecidos para gerenciar as práticas relativas à criação e transferência do conhecimento. Nota-se, também, que o sistema de gestão de conhecimento nessas empresas se cria e desenvolve de maneira distinta da que ocorre em outras organizações. Portanto, buscou-se entender como as organizações KIBS gerenciam seu conhecimento, em especial a experiência (na forma de conhecimento tácito), investigando os mecanismos que se estabelecem para tal fim; e como a memória organizacional e os processos de socialização específicos são criados e desenvolvidos no interior dessas organizações, tendo como objetivo entender como os Sistemas de Gestão de Conhecimento evoluem através do relacionamento entre esses processos. A metodologia de pesquisa utilizada é qualitativa. Ela foi realizada por meio de um estudo de casos múltiplos em três empresas KIBS. Para tanto...

‣ MAGCPME - Metodologia de Análise para Gestão do Conhecimento em Pequenas e Médias Empresas.; MAKMSME - Methodology of Analysis for Knowledge Management in Small and Medium Enterprises.

Morozini, Bruno Medeiros
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 25/03/2013 Português
Relevância na Pesquisa
77.497417%
A aplicação da Gestão do Conhecimento cresce a cada ano, especialmente em empresas de grande porte. Apesar de ser uma ferramenta capaz de oferecer vantagem competitiva, pequenas e médias empresas ainda tem dificuldade de aplica-la devido a falta de metodologias formais com ênfase em pequenas e médias empresas. Esse trabalho apresenta uma proposta de metodologia para guiar pequenas e médias empresas na realização de projetos de Gestão do Conhecimento. Por meio de um método sequencial e repetível a metodologia desenvolvida neste trabalho de pesquisa e denominada MAGCPME Metodologia de Análise para Gestão do Conhecimento em Pequenas e Médias Empresas, tem como foco a fase de análise e levantamento de requisitos para o desenvolvimento de Sistemas para Gestão do Conhecimento. Esse trabalho também apresenta um estudo de caso com o resultado da aplicação da metodologia MAGCPME em uma pequena empresa brasileira e a análise dos resultados obtidos desta aplicação.; Application of Knowledge Management is growing every year, especially in large companies. Despite all the benefits it can provide, small companies still have difficulty implementing it due to lack formal methodologies with an emphasis on small and medium enterprises. This work proposes a methodology to guide small and medium enterprises to start Knowledge Management projects. Through a sequential and repeatable method the methodology developed on this work called MAKMSME Methodology of Analysis for Knowledge Management in Small and Medium Enterprises...

‣ Critical Knowledge Monitor System Model : healthcare context

Pereira, T.; Santos, Henrique Dinis dos
Fonte: Academic Publishing International Publicador: Academic Publishing International
Tipo: Conferência ou Objeto de Conferência
Publicado em /09/2012 Português
Relevância na Pesquisa
77.81955%
In  order to  provide  a  better service, sharing  knowledge  with partners and communities is becoming part of the healthcare organizations culture. Data, information and clinic knowledge require specific cautious, because it involves ethical and legal issues. The constant evolution of Information and Communication Technologies brings new opportunities with multiple forms of communication (web 2.0), therefore, new ways of sharing knowledge. Further, there is a wide knowledge sources: patient’s feedback; knowledge from Internet sources; knowledge from decision support systems;  and  inference  knowledge  (e.g.  Knowledge  from  Data  Mining techniques) justifying the use of knowledge management systems to get its benefits. The Critical Knowledge Monitor System Model, proposed here, allows knowledge sharing in a controlled ambient and could be a part of the answer to this paradigm that healthcare organizations face. To implement the Critical Knowledge Monitor System model we’ll need to apply knowledge  engineering  techniques such  as  ontology  construction,  text mining  techniques,  Information  retrieval...

‣ Towards a knowledge typology of new product development engineering processes

Donnellan, Brian; Fitzgerald, Brian
Fonte: IEEE Computer Society Publicador: IEEE Computer Society
Tipo: Conference item; all_ul_research; ul_published_reviewed; none
Português
Relevância na Pesquisa
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peer-reviewed; In today’s competitive and turbulent environment companies engaged in New Product Development (NPD) need tu have a sophisticated understanding of the types of knowledge critical to the each phase of the NPD process. These types of knowledge are used in so-called “stage-gate” NPD processes. This paper will describe a typical NPD stage-gate process and indicate the critical knowledge types needed at the different stages. The identification of the critical knowledge used at each stage was done by combining knowledge of the literature and practical experience of running NPD processes in an industrial setting. The different types of knowledge required at different stages of the development process will he described and elaborated on. When providing knowledge management systems to support the NPD process, one needs to consider providing a system that can cater for knowledge that may take different forms. This research contributes to our understanding of the nature of those knowledge forms.

‣ A knowledge management application to support knowledge sharing in a design engineering community

Donnellan, Brian; Fitzgerald, Brian
Fonte: University of Limerick Publicador: University of Limerick
Tipo: info:eu-repo/semantics/conferenceObject; all_ul_research; ul_published_reviewed
Português
Relevância na Pesquisa
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peer-reviewed; The changing competitive landscape has brought new forces to bear on the manner in which new products are developed. These forces have put the creation and dissemination of knowledge at the centre of many firms’ new product development (NPD) strategies. Organizational models to support NPD have evolved over the years and a significant aspect of this evolution has been the emergence of organizations that are decentralized and distributed across the globe. Improvements in communication infrastructure have facilitated this trend. These new organizational forms have placed stresses and strains on firm’s ability to efficiently transfer knowledge across its organization units and it has been observed that knowledge dissemination can run aground once organization unit boundaries are encountered. A small number of empirical analyses of knowledge management systems (KMS) applications to support new product development have been done. These analyses have pointed to a dual requirement in this area – firstly, an organizational environment that promotes knowledge dissemination and secondly, an IS infrastructure to support collaboration in and across new product development teams. While some of the extant literature on KMS to support knowledge dissemination stresses the importance of “people-topeople” KMS applications and the area of knowledge discovery is starting to get attention...

‣ E-Learning and Knowledge Management:Siamese Twins Who Never Met?

Jahnke, Bernd; Högsdal, Nils
Fonte: Universität Tübingen Publicador: Universität Tübingen
Tipo: ResearchPaper
Português
Relevância na Pesquisa
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Beyond data storage and information retrieval: How to fit e-learning approaches into knowledge management structures E-learning systems have frequently been treated as something different than knowledge management systems. Organizations tend to see both developments as separate issues with different responsibilities and tasks. Knowledge management is typically started in initiatives high up in the organization, often directly below the executive level while the responsibility for e-learning lies within the training department. The paper attempts to examine the links and similarities between e-learning systems and knowledge management systems. Coming from an information systems background many known structures reappear when looking closer at e-learning systems. Three different e-learning approaches can be identified, the instructionoriented, the communication-oriented and the information-oriented approach. The latter two approaches share many similarities with the two approaches to knowledge-management, the people-to-people and the people-to-document-approach. The underlying e-learning systems are actually knowledge management systems. The differentiation between an e-learning- and a knowledge management-system can primarily be explained by different goals and the consideration of didactic aspects by e-learning systems. Since the systems are almost identical...

‣ Developing a model for linking knowledge management systems and intellectual capital measurement.

Pinto, Mário Paulo; Lopes, Maria Filomena; Morais, Maria Paula
Fonte: International Conference on Practical Aspects of Knowledge Management Publicador: International Conference on Practical Aspects of Knowledge Management
Tipo: Conferência ou Objeto de Conferência
Publicado em //2006 Português
Relevância na Pesquisa
117.76838%
Knowledge management systems (KMS) and intellectual capital (IC) measurement seek to increase the knowledge assets and the knowledge activities that bring competitive advantage to organizations. However, generally KMS ignore the IC measurement. This paper presents a model for linking these issues, showing the contibution of KMS to the IC measurement and their impact to organizations value creation. The model outlined in this paper should offer valuable guidelines to measuring the intangible assets through the knowledge wrapped in different KMS.

‣ Understanding the role of knowledge management in software development: a case study in very small companies

O'Connor, Rory V.; Basri, Shuib
Fonte: IGI Global Publicador: IGI Global
Tipo: info:eu-repo/semantics/article; all_ul_research; ul_published_reviewed
Português
Relevância na Pesquisa
67.7958%
peer-reviewed; Software and systems engineering is distinct from other forms of engineering as it deals with an intangible product, where the progress in construction is not explicitly visible and team members often rely on the documentation of others to follow and review progress. Furthermore unlike traditional engineering disciplines, there is no single standardized unified process. The role of knowledge management in the software engineering literature is becoming more evident, as the software development activity is essentially a human knowledge intensive activity and is seen by many as a key factor. This paper discusses the role of software development knowledge management within software development process and specifically how software development knowledge is managed in software development in order to support software process improvement and the role of knowledge management in this. The authors present the results of a study of knowledge management process practices in very small software companies and discusses these under the major identified issues of: Communication; Learning and sharing; Documentation and Knowledge management process and commitment. The findings in this study give an insight towards knowledge management practices as they relate to software development process practices in very small companies and the important factors that must be considered to preserve knowledge and quality software.

‣ Knowledge management in health: a systematic literature review; Gestão do conhecimento na saúde: revisão sistemática de literatura; Gestión del conocimiento en salud: revisión sistemática de la literatura

Rocha, Elyrose Sousa Brito; Nagliate, Patricia; Furlan, Claudia Elisangela Bis; Rocha Jr, Kerson; Trevizan, Maria Auxiliadora; Mendes, Isabel Amélia Costa
Fonte: Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo Publicador: Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo
Tipo: Artigo de Revista Científica
Português
Relevância na Pesquisa
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Knowledge has been used as a resource for intelligent and effective action planning in organizations. Interest in research on knowledge management processes has intensified in different areas. A systematic literature review was accomplished, based on the question: what are the contributions of Brazilian and international journal publications on knowledge management in health? The sample totaled 32 items that complied with the inclusion criteria. The results showed that 78% of journals that published on the theme are international, 77% of researchers work in higher education and 65% have a Ph.D. The texts gave rise to five thematic categories, mainly: development of knowledge management systems in health (37.5%), discussion of knowledge management application in health (28.1%) and nurses' function in knowledge management (18.7%).

‣ Arquitetura para gerenciamento de conhecimentos explícitos sobre o processo de desenvolvimento de produto; Architecture for explicit knowledge management on product development processes

Amaral, Daniel Capaldo
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 20/06/2002 Português
Relevância na Pesquisa
77.90479%
O processo de desenvolvimento de produto é uma atividade caracterizada por um ciclo de projetar-construir-testar que faz uso intensivo do conhecimento existente na empresa. Uma parte dele está armazenada nos documentos gerados no decorrer deste processo, são os conhecimentos explícitos. Este trabalho analisa as soluções computacionais dedicadas a auxiliar na gestão deste tipo de conhecimento e demonstra vários problemas: falta de um modelo conceitual apropriado; limitações referentes aos tipos de conhecimentos armazenados; e falta de uma sistemática de validação e sistematização. Propõe-se um conjunto de elementos, arquitetura, para superá-los, o qual pode ser utilizado como referência para o desenvolvimento de sistemas de gestão de conhecimentos explícitos. A arquitetura foi empregada no desenvolvimento de uma solução computacional específica, utilizando uma ferramenta de modelagem e uma intranet, e esta foi posteriormente aplicada para a gestão dos conhecimentos dentro de um grupo de pesquisa. Os resultados demonstram que a arquitetura é viável e que o sistema pode e deve ser aplicado em empresas que desenvolvam produtos. Encerra-se o trabalho apresentando as propostas de melhoria e de novas avaliações para ambas...

‣ Criação e implantação de um modelo de sistema de gestão de conhecimento para o desenvolvimento estratégico de uma cultura de comunicação em uma Instituição de Ensino Superior : o caso METROCAMP; Creation and implantation of a system of knowledge management for the strategic development of a communication culture in an Higher Education Institution : the case METROCAMP

Eduardo José Pereira Coelho
Fonte: Biblioteca Digital da Unicamp Publicador: Biblioteca Digital da Unicamp
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 28/08/2007 Português
Relevância na Pesquisa
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Esta tese aborda o processo de criação e implantação de modelo de sistema de gestão de conhecimento na METROCAMP, introduzido com o objetivo de modernizar seu sistema de informação e incrementar a interação humana que ocorre nos níveis de suas conexões internas e externas. O intuito é mostrar que a implantação amplifica os canais de comunicação entre os atores da "info-comunidade universitária" da METROCAMP, órgãos e pessoas interessadas nas informações institucionais, representando parte essencial do seu processo de desenvolvimento estratégico. Baseia-se em ampla literatura e em longa experiência acadêmica, exercida em Instituições e órgãos de distintas naturezas e perfis, com foco na construção de um modelo que se dissemina no cotidiano institucional, através de artérias comunicacionais inseridas como ferramentas do sistema. São descritas as reais dificuldades de comunicação presentes nas instituições de ensino superior, a despeito de sua missão criadora, disseminadora e integradora de conhecimentos e avanços tecnológicos. É acentuada a história de implantação de sistemas de gestão nas Universidades que, nem sempre, integram informações acadêmicas e administrativas ou são utilizados na construção de novos conhecimentos. A par da importância das modernas tecnologias (software e hardware) para o processo...

‣ O contributo das Comunidades de Prática para o Customer Knowledge Management: um estudo de caso

Oliveira, João Pedro de Frias Rodrigues de
Fonte: Instituto Superior de Economia e Gestão Publicador: Instituto Superior de Economia e Gestão
Tipo: Dissertação de Mestrado
Publicado em /11/2010 Português
Relevância na Pesquisa
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Mestrado em Ciências Empresariais; As empresas procuram estar na vanguarda da tecnologia e do conhecimento. Como tal, adoptam sistemas de Customer Relationship Management (CRM) e de Gestão de Conhecimento (GC) para fazerem face aos desafios que lhes são apresentados. Como o mercado é muito competitivo e dinâmico, os sistemas de CRM e de GC actuam de forma interligada, dando origem ao Customer Knowledge Management (CKM). Devido à implementação de novos sistemas e consequentemente de novos mecanismos, as empresas optam por adoptar Comunidades de Prática (CoP) com os objectivos de melhorar os processos de partilha de conhecimento, de formação dos colaboradores, de identificação de novos talentos e de criação inovações. Neste contexto, emerge a questão de investigação: "Qual o contributo das CoPs para o CKM?". Com base em entrevistas e estudo de documentos secundários da empresa CapGemini, procurou-se responder à questão de investigação seguindo a metodologia de estudo de caso único. Este estudo procura contribuir para uma reflexão sobre a utilidade das CoPs no que diz respeito ao tratamento do conhecimento do cliente, por parte das empresas. Esta investigação engloba a análise ao modo como as CoPs podem influenciar os processos internos bem como os processos externos das empresas...

‣ Organization knowledge management change from a complex adaptive systems perpective with ability for ambidexeterity

Pinto, Agostinho de Sousa
Fonte: Instituto Politécnico do Porto. Instituto Superior de Contabilidade e Administração do Porto Publicador: Instituto Politécnico do Porto. Instituto Superior de Contabilidade e Administração do Porto
Tipo: Conferência ou Objeto de Conferência
Publicado em //2012 Português
Relevância na Pesquisa
67.78945%
We are working on the confluence of knowledge management, organizational memory and emergent knowledge with the lens of complex adaptive systems. In order to be fundamentally sustainable organizations search for an adaptive need for managing ambidexterity of day-to-day work and innovation. An organization is an entity of a systemic nature, composed of groups of people who interact to achieve common objectives, making it necessary to capture, store and share interactions knowledge with the organization, this knowledge can be generated in intra-organizational or inter-organizational level. The organizations have organizational memory of knowledge of supported on the Information technology and systems. Each organization, especially in times of uncertainty and radical changes, to meet the demands of the environment, needs timely and sized knowledge on the basis of tacit and explicit. This sizing is a learning process resulting from the interaction that emerges from the relationship between the tacit and explicit knowledge and which we are framing within an approach of Complex Adaptive Systems. The use of complex adaptive systems for building the emerging interdependent relationship, will produce emergent knowledge that will improve the organization unique developing.

‣ Knowledge management in health: a systematic literature review

Rocha,Elyrose Sousa Brito; Nagliate,Patricia; Furlan,Claudia Elisangela Bis; Rocha Jr,Kerson; Trevizan,Maria Auxiliadora; Mendes,Isabel Amélia Costa
Fonte: Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo Publicador: Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/04/2012 Português
Relevância na Pesquisa
77.602437%
Knowledge has been used as a resource for intelligent and effective action planning in organizations. Interest in research on knowledge management processes has intensified in different areas. A systematic literature review was accomplished, based on the question: what are the contributions of Brazilian and international journal publications on knowledge management in health? The sample totaled 32 items that complied with the inclusion criteria. The results showed that 78% of journals that published on the theme are international, 77% of researchers work in higher education and 65% have a Ph.D. The texts gave rise to five thematic categories, mainly: development of knowledge management systems in health (37.5%), discussion of knowledge management application in health (28.1%) and nurses' function in knowledge management (18.7%).

‣ Analyzing requirements of knowledge management systems with the support of agent organizations

Guizzardi,Renata S. S.; Perini,Anna
Fonte: Sociedade Brasileira de Computação Publicador: Sociedade Brasileira de Computação
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/07/2005 Português
Relevância na Pesquisa
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Knowledge Management (KM) is considered by many organizations a key aspect in sustaining competitive advantage. Designing appropriate KM processes and enabling technology face considerable risks, as they must be shaped to respond to specific needs of the organizational environment. Thus, many systems are abandoned or fall into disuse because of inadequate understanding of the organizational context. This motivates current research, which tends to propose agent organizations as a useful paradigm for KM systems engineering. Following these approaches, organizations are analyzed as collective systems, composed of several agents, each of them autonomously producing and managing their own local data according to their own logic, needs, and interpretative schema, i.e. their goals and beliefs. These agents interact and coordinate for goal achievement defining a coherent local knowledge system. This paper presents a novel methodology for analyzing the requirements of a KM system based on an iterative workflow where a pivotal role is played by agent-oriented modeling. Within this approach, the needs for KM systems are traced back to the organization stakeholders' goals. A case study is used to illustrate the methodology. The relationship of this work with current studies in agent organizations and organizational knowledge management is also discussed. Differently from other works...

‣ Review of Knowledge Management Systems As Socio-Technical System

Assegaff, Setiawan; Hussin, Ab Razak Che
Fonte: Universidade Cornell Publicador: Universidade Cornell
Tipo: Artigo de Revista Científica
Publicado em 03/12/2012 Português
Relevância na Pesquisa
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Knowledge Management Systems as socio-technical systemperspectives has recognized for decades. Practitioners and scholars belief Knowledge Management is best carried out throught the optimization both technological and social-aspect.Lacking of understand and consider both aspects could lead organizations in misinterpretation while developing andimplementing Knowledge Management System. There is a need for practical guidance how Knowledge Management System should implement in organizations. We propose a framework that could use by practitioner and manager as guidance in developing and implementing Knowledge Management System as Socio-Technical Systems. The framework developed base on Pan and Scarborough view of Knowledge Management as Socio-Technical system. Our framework consists of: Infrastructure(technology), Info structure (organizational structure) and Info culture (organizational culture). This concept would lead practitioners get clear understand aspect contribute to Knowledge Management System success as Socio-Technical System.; Comment: 6 pages, 3 pigures; International Journal of Computer Science Issues (IJCSI)Vol 9. Issue 5 2012

‣ Creating competitive advantage in large organizations using knowledge management

Schaefer, Michelle; Cook, Jack; Barrett, Joshua
Fonte: Proceedings of the Decision Sciences Institute 2002 Annual Meeting Publicador: Proceedings of the Decision Sciences Institute 2002 Annual Meeting
Tipo: Proceedings
Português
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Today, more than ever, large organizations must efficiently manage their knowledge assets in order to remain competitive. Knowledge grows in value the more it is used. This paper provides implementation guidelines based on the knowledge life cycle, theoretical and practical benefits, challenges and the competitive advantages of successful knowledge management.; Proceeding has been copyrighted by the author.

‣ Data quality knowledge management: A Tool for the collection and organization of metadata in a data warehouse

Neely, M. Pamela
Fonte: Eighth Americas Conference on Information Systems Publicador: Eighth Americas Conference on Information Systems
Tipo: Proceedings
Português
Relevância na Pesquisa
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This paper describes a relational database tool, the Data Quality Knowledge Management (DQKM), which captures and organizes the metadata associated with a data warehouse project. It builds on the concept of fitness for use by describing a measurement technique for subjectively assigning a measure to a data field based on the use and quality dimension of the dat within the data warehouse. This measurement can then be compared to some minimum criteria, below which it is not cost effective to enhance the quality of the data. This tool can be use to make resource allocation decisions and get the greatest benefit for the cost in utilizing the scarce resources available to enhance source data for a data warehouse.

‣ Knowledge management in health: a systematic literature review; Gestión del conocimiento en salud: revisión sistemática de la literatura; Gestão do conhecimento na saúde: revisão sistemática de literatura

Rocha, Elyrose Sousa Brito; Nagliate, Patricia; Furlan, Claudia Elisangela Bis; Rocha Jr, Kerson; Trevizan, Maria Auxiliadora; Mendes, Isabel Amélia Costa
Fonte: Universidade de São Paulo. Escola de Enfermagem de Ribeirão Preto Publicador: Universidade de São Paulo. Escola de Enfermagem de Ribeirão Preto
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; Formato: application/pdf; application/pdf; application/pdf
Publicado em 01/04/2012 Português
Relevância na Pesquisa
77.602437%
Knowledge has been used as a resource for intelligent and effective action planning in organizations. Interest in research on knowledge management processes has intensified in different areas. A systematic literature review was accomplished, based on the question: what are the contributions of Brazilian and international journal publications on knowledge management in health? The sample totaled 32 items that complied with the inclusion criteria. The results showed that 78% of journals that published on the theme are international, 77% of researchers work in higher education and 65% have a Ph.D. The texts gave rise to five thematic categories, mainly: development of knowledge management systems in health (37.5%), discussion of knowledge management application in health (28.1%) and nurses' function in knowledge management (18.7%).; El conocimiento ha sido utilizado como recurso en la planificación de acciones inteligentes y eficaces en las organizaciones. El interés en investigar procesos de gestión de conocimiento se ha intensificado en diversas áreas. Fue desarrollada una revisión sistemática de la literatura, basada en la cuestión: ¿Cuáles son las contribuciones de las publicaciones en revistas brasileñas e internacionales sobre gestión de conocimiento en salud? La muestra abarcó a 32 ítems que cumplieron con los criterios de inclusión. Los resultados mostraron que el 78% de las revistas que publicaron sobre el tema son internacionales...

‣ Information and knowledge management at South African law firms

du Plessis,T
Fonte: PER: Potchefstroomse Elektroniese Regsblad Publicador: PER: Potchefstroomse Elektroniese Regsblad
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/07/2011 Português
Relevância na Pesquisa
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Global and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management strategies in law firms is not only to satisfy clients' growing need for a trusted online platform to interact with legal service providers, but for law firms to capitalise on their intellectual assets, to continuously modernise legal practice management, to empower lawyers, to increase productivity, to use time efficiently, to transfer skills and knowledge from senior to junior professionals, to improve service delivery and to gain competitive advantage. This article firstly reviews the role of information and knowledge management in providing an effective legal service to clients and compares foreign and South African law firms' information management related contexts...